Terms & Conditions

Commitment to Privacy 
We are committed to protecting the privacy of our customers. We never sell, rent, lend or share any personal information about you to any third party other than those who require such information to complete the delivery of your order. 

Links to Other Sites
This site contains links to other sites. We are not responsible for the privacy practices or content of those sites. 

Secure Transactions
Security and privacy of your personal information including username and password, shopping cart details etc. are our biggest concern. They are protected by the strongest 128-bit Secure Socket Layering (SSL) technology. That means no one can extract or steal your data over the internet. Not even when you are using WIFI from a public hotspot. Only your internet device and our server can access these data. 


Genuine Products
LuxyToy guarantees all products sold from our website are genuine products. Product quality is our top concern. We make sure all products are without defect and all new. 

Shipping Policy
Depending on your delivery address. A tracking number will be provided to you when we shipped the package except Hong Kong Post. For some countries, duty tax may be required. The recipient will be responsible to pay for any duty tax needed. We are not responsible for any delay, custody caused by custom authorities of your country. 

Our trademarks, service marks and copyright
All trademarks, product names, company names and logos appearing on this website are the property of their respective owners. All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on this website, are the exclusive property of LuxyToy and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of LuxyToy or its software suppliers and is protected by Hong Kong and international copyright and other applicable intellectual property laws. 

Use of Site 
All materials used and displayed on the Site (including but not limited to text, photographs, video, audio and graphics, music, logos, marks and other materials that appear on the Site) ("Contents") are owned by or licensed to LuxyToy and its proprietors and are protected by copyrights, trademarks, Services marks, and/or other proprietary laws of HKSAR or other countries ("the Intellectual Property Rights") and all present and future Intellectual Property Rights in and to the Contents shall at all times be the sole and exclusive property of LuxyToy. You agree that the use of the Contents on the Site is solely for personal and noncommercial (other than for the purchase of merchandise from the Site) purposes (the "Permitted Use") provided that no right, title or interest of any nature in the Contents downloaded or copied for the Permitted Use shall be transferred to you. You acknowledge that you have no ownership rights or license rights in and to, the Contents other than the limited right to utilize the Services for the Permitted Use in accordance with these Terms. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, store to construct a database of any kind for access by you or any third party, offer for or participate in the sale of, or exploit in any way, in whole or in part, the Contents on the Site without the written consent of LuxyToy. Resale Purpose is Not Permitted.

Disclaimer
LuxyToy acts as an online retailer of products. We are not liable to any damages, losses in monetary terms or otherwise cause by the products sold in our website. 


Contact Us
If you have any questions about this statement or any other aspects of our website, please don't hesitate to get in touch with us

Shipping Policy: Our goal is to ship the product to you at the location you requested in your order and on the shipping date (updated in your order confirmation) specified by us at checkout of your order; , we will try to notify you. However, to the extent permitted by law, we are not responsible for any loss, liability, cost, damage, charge or expense to you as a result of any delay in shipping.

Refund/Return/Order Cancellation Policy: All items are non-refundable and non-refundable. If for any reason not 100% satisfied with the product, it can be returned within 30 days of ordering and subject to our return policy. The returned product must be unused, the product label must not be tampered with or removed, and the product should be in the original box or bag (if applicable). This policy only applies to those items on this online store that are not included in the non-returnable brands/products list.